Contact Us-Casecoc

Shipping & Delivery (13)

• Why my order is left at the collecting point?
  

• How can l track my order?

• Why has my order not arrived within the prescribed time frame?
  

• Processing & Shipping time
  

• My tracking number doesn't work.
  

• My order tracking number stopped updating.
  

• My order was shown"Delivered” but nothing was received.
  

• Why was my order shipped separately?
  

• The tracking shows my order was returned.
  

• How to submit a forwarding request since l've moved before the order was shipped?
  

• Contact List of Local Carriers
  

• l'm not from the Us, can l order?

• where do you ship from?

Order Placement (11)

• l can't find my order confirmation email.

• How To Place An Order?

• How do l use my discount code?

• l can't apply multiple codes to my order.

• l forgot to enter my discount code.

• How to remove items from my cart?

• l want to edit my order in the shopping cart.

• Can linclude a Gift Note in my my package?

• Special characters while placing orders

• l want some items in the same order ship to different addresses.

• Can l combine my orders and save shipping fee?

Payments (7)

• How Can l Pay For My Order?

• Which payment method and currency is accepted?

• Will my card's information be safe?

• l was asked to pay more to receive the package.

• Do l have to pay tax?

• Why was l charged twice/ over-charged?

• Why can'tl complete my payment?

After-sale Issues (7)

• What if l receive a damaged/defective item?

• What is the process for returning an order?

• l received someone else's order/item.

• How can l exchange the size?

• l received the items that are not as described

• l am still missing other items in my order.

• How long does it take to get a refund?

Order Modification/ Cancellation (4)

• How Can l Modify My Order?
  

• How to modify my order?
  

• How do l cancel my order?
  

• Why did you cancel my order?

Contact Information

• Phone: +1 308-754-2137

• Email: [email protected]