What if I receive a damaged/defective item?

We’re sorry to hear that you received a parcel with damaged, broken, or defective items! Here’s what you need to do:

1. Contact us promptly here.

2. Provide your order number and details of the issue(s).

3. Attach clear photos or videos showing the damage or defect to help us assist you better.

We will do our best to resolve the issue as quickly as possible.