Why did you cancel my order?

Your order may be canceled if there are insufficient details to process it, despite multiple attempts to contact you for the necessary information. Below are some common reasons for cancellation:

1. Missing Order Information:
When an order is placed, our system scans for incomplete customizations (e.g., missing design, size, or shipping address). We will make two attempts to contact you via email for the missing details. If we do not receive a response, your order will be canceled, and a refund will be processed.

2. No Confirmation for Modification Requests:
We sometimes receive modification requests from customers with unclear details. If we don’t receive a confirmation after two follow-up attempts, we will cancel the order.

To avoid this, please double-check all details before submitting your order. Additionally, after placing your order, be sure to monitor your email inbox for any follow-up communication from us within the first day.