My order tracking number stopped updating.

We understand your concerns while waiting for your package. It’s not uncommon for tracking information to experience delays in updates, even as the shipment is actively on its way to your destination. This can happen more frequently during peak shipping periods or due to unforeseen circumstances such as weather incidents, customs clearance, or carrier backlogs.

Common Scenarios

1. Newly Placed Orders:

   • Tracking information typically becomes available once your order has been processed and shipped.

2. In-Transit Orders with No Updates (3–5 Days):

   • If your tracking shows no updates for 3–5 days, please allow an additional 48–96 hours for new information. Here are some potential reasons for the delay: 

     • Transit Between Facilities: During peak seasons or extreme weather, the time between facilities can increase, extending the overall shipping time.

     • Customs Clearance: If your package has arrived in your country and tracking shows no further updates, it may be undergoing customs clearance.

     • Local Carrier Limitations: Some smaller or rural post offices may not have sophisticated tracking systems or may not update tracking data promptly.

     • Lost Package: While rare, there’s a possibility that your package may have been lost in transit.

3. Orders Stuck for 10–15 Days with No Updates:

   • If your tracking shows no movement for 10–15 days, please contact us immediately via email. Our team will work quickly to investigate and resolve the issue for you.

We appreciate your patience and understanding, and we’re committed to ensuring your package reaches you as soon as possible.