I was asked to pay more to receive the package.

Once your order is successfully placed, no additional fees will be required from you. If you receive any email that does not come from our official Casecoc domain and asks you to pay an extra fee, please follow these instructions:

• Do not click any links in the email. Clicking on these links may compromise your personal information.

• Contact us immediately with a screenshot of the email so we can investigate and take appropriate legal action if necessary.

While we strive to provide a great shopping experience, there may still be factors beyond our control. We appreciate your understanding!