The tracking shows my order was returned.
There are two common reasons why your package might be returned:
-
Incorrect or Insufficient Address:
If your shipping address was incorrect or incomplete, the package might not have been delivered. Please contact your nearest local post office to check if the package is still being held there. If it has already been returned to us, a small reshipping fee will be required to send the package to your corrected address. (Please contact us first to obtain the accurate transfer order number and post office contact information.) -
Unclaimed Package:
If you were unable to collect your package during the delivery attempt, it may have been held at the local post office for a specific period before being returned to the sender. To verify its status, please reach out to the post office. (Again, contact us first to obtain the correct transfer order number and necessary contact details.)
We are here to assist you in resolving any issues promptly.